FAQs

Global Fulfillment

How are VAT, duties and import taxes charged for shipments to European countries?

VAT is included in the price of the products for all EU countries and no duties or import taxes are charged for orders within the EU. 

European countries outside of the EU will incur taxes and duties based on the shipping location. All taxes and relevant duties are prepaid at checkout and will be calculated based on your order’s shipping destination. 

You will have the opportunity to review taxes and duties at checkout before you submit your order. Once you submit your order, customs, taxes and duties will be prepaid via DDP (delivered duty paid) and no further action from you is needed.

What are the shipping lead times for shipments to European countries?

Please make note of the estimated order processing time listed on each product. Order processing typically takes 1-2 business days, and orders will arrive within 7-10 business days AFTER the order has shipped.

What shipping carrier is used for shipments to European countries?

The shipping carrier for all shipments within Europe is UPS EU.

How are customs, duties and taxes charged for shipments to Middle Eastern countries?

Customs, duties and taxes will be charged at checkout based on the local laws for the shipping destination. All customs, duties and taxes are prepaid at checkout and will be calculated based on your order’s shipping destination. You will have the opportunity to review customs, taxes and duties at checkout before you submit your order. Once you submit your order, customs, taxes and duties will be prepaid via DDP (delivered duty paid) and no further action from you is needed.

What are the shipping lead times for shipments to Middle Eastern countries?

Please make note of the estimated order processing time listed on each product. Order processing typically takes 1-2 business days, and orders will arrive within 15-20 business days AFTER the order has shipped.

What shipping carrier is used for shipments to Middle Eastern countries?

For shipments to Middle Eastern countries, we partner with an International Broker that utilizes local shipping carriers to provide cost effective shipping based on the shipment destination.

How are customs, duties and taxes charged for shipments to African countries?

Customs, duties and taxes will be charged at checkout based on the local laws for the shipping destination. All customs, duties and taxes are prepaid at checkout and will be calculated based on your order’s shipping destination. You will have the opportunity to review customs, taxes and duties at checkout before you submit your order. Once you submit your order, customs, taxes and duties will be prepaid via DDP (delivered duty paid) and no further action from you is needed.

What are the shipping lead times for shipments to African countries?

Please make note of the estimated order processing time listed on each product. Order processing typically takes 1-2 business days, and orders will arrive within 15-20 business days AFTER the order has shipped.

What shipping carrier is used for shipments to African countries?

For shipments to African countries, we partner with an International Broker that utilizes local shipping carriers to provide cost effective shipping based on the shipment destination.

How are customs, duties and taxes charged for shipments to the Asia-Pacific region?

Customs, duties and taxes will be charged at checkout based on the local laws for the shipping destination. All customs, duties and taxes are prepaid at checkout and will be calculated based on your order’s shipping destination. You will have the opportunity to review customs, taxes and duties at checkout before you submit your order. Once you submit your order, customs, taxes and duties will be prepaid via DDP (delivered duty paid) and no further action from you is needed.

What are the shipping lead times for shipments in the Asia-Pacific region?

Please make note of the estimated order processing time listed on each product. Order processing typically takes 1-2 business days, and orders will arrive within 14-18 business days AFTER the order has shipped.

What shipping carrier is used for shipments in the Asia-Pacific region?

For shipments in the Asia-Pacific region, we partner with an International Broker that utilizes local shipping carriers to provide cost effective shipping based on the shipment destination.

What taxes are collected for shipments to the United States?

United States sales tax is collected for orders shipping to CA, IL and NY.

What are the shipping lead times for shipments in the United States?

Please make note of the estimated order processing time listed on each product. Order processing typically takes 1-2 business days. Most United States orders shipped to permanent addresses will arrive 5-7 days AFTER the order has shipped.

What shipping carrier is used for shipments in the United States?

Customers shipping to the United States may choose FedEx or USPS as their shipping carrier.

What customs, duties and taxes are collected for shipments to the North and South American Regions?

Customs, duties and taxes will be charged at checkout based on the local laws for the shipping destination. All customs, duties and taxes are prepaid at checkout and will be calculated based on your order’s shipping destination. You will have the opportunity to review customs, taxes and duties at checkout before you submit your order. Once you submit your order, customs, taxes and duties will be prepaid via DDP (delivered duty paid) and no further action from you is needed.

What are the shipping lead times for shipments in the North and South American Regions?

Please make note of the estimated order processing time listed on each product. Order processing typically takes 1-2 business days, and orders will arrive within 10-15 business days AFTER the order has shipped. Orders shipped to Brazil will arrive within 16-20 business days after the order has shipped depending on customs.

What shipping carrier is used for shipments in the North and South American regions?

For shipments in the North and South American regions, we partner with an International Broker that utilizes local shipping carriers to provide cost effective shipping based on the shipment destination.

Albania
Andorra
Angola
Belarus
Benin
British Indian Ocean Terr.
Central African Republic
Christmas Islands
Cocos (Keeling) Islds
Congo – Kinshasa
Cook Islands
Cuba
Curaçao
Falkland Islands
Fiji
French Southern Territories
Georgia
Greenland
Heard Island and McDonald Islands
Honduras
Iceland
Iran
Mayotte
Nauru
Niue
Norfolk Isds
North Korea
Palestinian Territories
Pitcairn Islands
Russia
Solomon Islands
Somalia
South Georgia and the South
Sandwich Islands
South Sudan
St. Helena
St. Pierre & Miquelon
Sudan
Syria
Tokelau
Tuvalu
Ukraine
U.S. Outlying Islands
Vatican City
Venezuela
Western Sahara

Payments

You can place your order directly through checkout, if you need assistance placing a "large" order contact us at dxc@harperandscott.com

Contact us at dxc@harperandscott.com for more assistance and we'll cancel your order upon your request. Please note once your order ships we are unable to cancel your order.

Merchandise used for business purposes can be charged to your corporate card. To ensure that the charge will not be blocked, before you place your order, obtain the appropriate manager approval and email corporatecard@dxc.com and let the team know the amount of the purchase.

At the moment, the only form of payment is personal credit card or corporate credit card.

We're working on a solution to incorporate Recognition Platform points to be used on this platform. Stay tuned for updates!

Shipping & Returns

We are not able to process multiple shipments at this time. If an order contains a presale item, the order will be held at the warehouse until all items become available and then the full order will ship

An email confirmation will be sent to you upon order placement, as well as once your order ships (with a link to your tracking #) and once the order is finally delivered.

All DXC Store items are final sale and not eligible for returns or exchanges.

Contact us at dxc@harperandscott.com for more assistance and we'll make it right!

We apologize for the inconvenience. Contact us at dxc@harperandscott.com for more assistance.

At this present time, we do not allow orders to be placed with multiple shipping addresses. If you need assistance placing a "large" order that needs to be shipped to multiple addresses contact us at dxc@harperandscott.com.

No, we mark the item as a “Gift” and provide all necessary documentation printed onto the shipping label. The postage paid for your item is door to door and does not include any extra charges for delivery

Refuse delivery and please email us at dxc@harperandscott.com. Do not remit any payment(s) to customs/postal officers either on-site at one of their offices or at your place of delivery.

Refuse delivery and please email us at dxc@harperandscott.com. The commercial invoice is printed directly onto the shipping label and is sufficient for the customs/postal officers throughout their inspection process.  You do not have to produce any paperwork upon delivery.

We are deeply apologetic for the inconvenience, due to the high volume of international orders across our fulfillment centers --  customs officers may inquire for a further inspection/verification. You do not have to do any outreach to customs as we have set a point of contact for all customs inquiries on international orders that may require further clearance.

Additional Information

You can read our full Terms of Service for more details. 

We take your privacy policy very seriously. We will never rent or sell your information to any third parties; we only use the information we collect from you to convey your order status or to send you product update emails at your request. You can read our full PRIVACY POLICY for more details.

We are working on continuing to build out our merchandise program and hope to add more items in the future. Stay tuned for more updates!

Visit the "Custom" page and complete the form. We'll respond to your custom order inquiry within 24 business hours (1 business day). Please be as descriptive as possible when describing your custom order.

Yes, you can view our policy here.